Nationwide helpline

The nationwide helpline "Violence Against Women" facilitates access to the support system for those affected. It is primarily aimed at women who have experienced violence. However, family members, people in their social circles, and professionals can also use the free counseling service. The helpline is also open to transgender people who have experienced violence.

Available day and night – anonymously and free of charge

The helpline is available day and night at 08000 116 016 They can be reached free of charge and anonymously if desired. Those affected can also receive online counseling via email or chat via the website www.hilfetelefon.de. Online counseling is also available abroad, but the toll-free number can only be reached from Germany.

Initial consultation and crisis intervention

Trained counselors offer initial counseling and crisis intervention, available in 17 different languages if needed. The services are explained on the website in sign language and easy-to-understand English. If further support is needed, the counselors can provide contacts to local support networks and specialist counseling centers.

Further information can be found on the website www.hilfetelefon.de. Free multilingual information materials (posters, flyers, online banners) can also be downloaded there or ordered in print.

Berlin hotline for women affected by violence

In addition to the Federal Helpline, Berlin also offers the BIG Hotline for domestic violence as a central initial telephone counseling center. It is available daily from 8 a.m. to 23 p.m., including Sundays and public holidays, at 611 03 00 Interpreters can be called in for the interview. Further information is available at www.big-hotline.de.