Based on these experiences, the manual "Criticism Welcome. Guide to Complaint Management in Women's Shelters and Women's Shelters" was created. It contains numerous suggestions and materials for practical work. Additionally, you will find videos with experts on this page that provide insights into their thoughts and experiences on participation and complaints.
To download: Handout "Criticism Welcome"
Material I: Introduce complaints procedures
Material II: Complaint management checklist
Material III: Reflect on your own attitude
Material IV: Reflection questions on leadership behavior
Material V: Record complaints
Material VI: Evaluate complaint procedures
Material VII: ombudsman
Material: Ombudsperson flyer template, Print version (Can be customized to suit your institution)
The template for the flyer was developed by Johanna Bacher from Frauen helfen Frauen eV Marburg as part of the EU project “Marburg without partner violence” (2019-2021) and graphically implemented by Fiona Klett.
The following federal associations are members of the Women’s Shelter Coordination Association
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