The origins of women's shelter work were significantly influenced by the women's movement of the 1970s. It has always been based on the feminist principle of participation. However, social work approaches also place great importance on the participation of those affected. Empirical research shows the significant importance of participation for the successful outcome of assistance and thus the effectiveness of social assistance.
The Istanbul Convention also repeatedly draws attention to the needs of women and children affected by violence themselves.
"I think that especially in emergency facilities, the quality of help has to be right." - Resident of a women's shelter
However, implementing participation is a time-consuming and demanding undertaking. Limited financial and human resources often lead to overload in women's shelters. It seems understandable, then, that other issues take higher priority than participation.
When it comes to participation, practitioners, often with very limited resources, are faced with the question: Where exactly should we as a team begin? How can the participation of those affected be successful within the existing structures?
"We want to show residents a way to make their voices heard. Women should know where they can voice their complaints and that they don't have to accept it if they feel unfairly treated. This teaches residents how to complain in other contexts, for example, to authorities. For us, this is a form of empowerment." - Employee from the Würzburg Women's Shelter model location -
With the Project “Complaint management for quality development in women’s shelters” Women's Shelter Coordination explored how participation can help sustainably improve the situation of the facility and its own work, as well as ensure the quality of the organization. One insight of the project was: There's no need for a "big shot," a finished concept, or elaborate plans. Rather, it's important to start with small steps and try out new things.
"We agree that the term complaint represents an opportunity for us. Namely, the opportunity to examine our own stance, but also the stance of the organization, to question it, to think anew. We thrive on complaints. We can only grow and change if we receive feedback." Staff member at the Neustadt Women's Shelter
The following federal associations are members of the Women’s Shelter Coordination Association
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